Employee experience,
Customer experience,
Consideration Symmetry.

Explore
“We believe that happy advisors can deliver excellent service quality and make customers happy.
Anne-Sophie Pouyau, Customer Service Director of L'Occitane France
“We were aligned on the importance of offering a seamless digital and human experience, combining proximity and efficiency in customer relations.
Claudine Félix, Director of Internal Communication and Employer Brand
“The brand has banked on human relations, both in the service provided to customers and in the management of the teams.
Marie-Dominique Marguery, Leroy Merlin Store Manager
“We had to make the customer a person again, not just an order number.
Annabelle Jacquier, Director of Service Culture at McDonald's France

From employee engagement to client engagement

Your need
Académie du Service, consulting firm in customer experience and relations
Your need
Académie du Service, consulting firm in customer experience and relations
Enlighten
Inspire

The Académie du Service’s interventions inspire your teams and create interest.

Diagnose

What is your customer culture like? What do your customers experience? The Académie du Service tells you everything.

Develop
Frame

The Académie du Service helps you find and formulate the meaning of your Client Experience strategy.

Design

The Académie du Service helps you to operationalize your strategy.

Structure

The Académie du Service imagines and deploys the necessary tools for your field teams.

Deploy
Initiate

The Académie du Service helps you anticipate the obstacles and levers of transformation.

Train

The tools of the Académie du Service facilitate and structure your deployments.

Transform

The Académie du Service supports and equips the project team.

Bring to life
Anchor

Académie du Service helps you find solutions to anchor your transformation over the long term.

Pilot

Measure, correct, amplify and prove that objectives have been reached.

Our Products for Client Relations

Discover the Académie du Service's range of Client Relations products

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