SERVICE CULTURE

Academie du service

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  • Quote Cultures Services

    One of our main pillars is the image of the customer advisor, which remains strong because it implies being close and available to the client and worthy of his trust
    Laurent Goutard, Société générale, Cultures Services magazine n°1, 2012
    Testimonials Virgin Money Lounges: Why bank when you can lounge?

    Virgin Money Lounges: Why bank when you can lounge?

    21 March, 2017, By Nicolas Longo

    Academie du Service, the leading French and UK customer service consultancy, dropped into a Virgin Money Lounge recently as part of its Retail Safari Day. Delegates were impressed by a … (More…)

    Testimonials Customer-centric service culture at Eurostar

    Customer-centric service culture at Eurostar

    21 February, 2017, By Nicolas Longo

    A high-visibility approach towards customer service at Eurostar encapsulates the cross-channel company’s ambition to be a leading passenger-focused company. After unexpected service disruptions and high passenger numbers during the UK … (More…)

    Testimonials QVC: Customer focus at the core of an omni-channel retail business

    QVC: Customer focus at the core of an omni-channel retail business

    7 December, 2016, By Nicolas Longo

    When video and ecommerce retailer QVC originally launched as a television shopping channel in its native USA 30 years ago, its innovative, on-air interaction between customers and presenters made it … (More…)

    Expert notes

    Customer-centric culture: what about management?

    Customer-centric culture: what about management?

    Six Feet Under: a look back at a series that defined an era, and its contribution to our insight into the service culture

    Six Feet Under: a look back at a series that defined an era, and its contribution to our insight into the service culture

    Moving from reception to a hospitality culture: a necessity for service businesses

    Moving from reception to a hospitality culture: a necessity for service businesses

    France, the dark horse of service culture? A look back at ten years of transformation

    France, the dark horse of service culture? A look back at ten years of transformation

    10 trends to address if you want to succeed in 2016

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