SERVICE CULTURE

Academie du service

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  • Quote Cultures Services

    One of our main pillars is the image of the customer advisor, which remains strong because it implies being close and available to the client and worthy of his trust
    Laurent Goutard, Société générale, Cultures Services magazine n°1, 2012
    Testimonials QVC: Customer focus at the core of an omni-channel retail business

    QVC: Customer focus at the core of an omni-channel retail business

    7 December, 2016, By Nicolas Longo

    When video and ecommerce retailer QVC originally launched as a television shopping channel in its native USA 30 years ago, its innovative, on-air interaction between customers and presenters made it … (More…)

    Expert advice Customer-centric culture: what about management?

    Customer-centric culture: what about management?

    28 November, 2016, By Nicolas Longo

      By Benoît Meyronin, Founder Partner of the Service Academy, Professor at the Grenoble School of Management and Science Consultant to the Foundation for research in management in the ServiceLab … (More…)

    Testimonials Employee engagement through sport with Decathlon UK

    Employee engagement through sport with Decathlon UK

    11 November, 2016, By Nicolas Longo

    With sick leave costing UK firms £29bn, according to recent estimates[1], it is easy to see how encouraging staff though sport is healthy for business. That is the attitude at … (More…)

    Expert notes

    Customer-centric culture: what about management?

    Customer-centric culture: what about management?

    Six Feet Under: a look back at a series that defined an era, and its contribution to our insight into the service culture

    Six Feet Under: a look back at a series that defined an era, and its contribution to our insight into the service culture

    Moving from reception to a hospitality culture: a necessity for service businesses

    Moving from reception to a hospitality culture: a necessity for service businesses

    France, the dark horse of service culture? A look back at ten years of transformation

    France, the dark horse of service culture? A look back at ten years of transformation

    Thierry

    10 trends to address if you want to succeed in 2016

    the most recent