SERVICE CULTURE

Academie du service

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  • Quote Cultures Services

    One of our main pillars is the image of the customer advisor, which remains strong because it implies being close and available to the client and worthy of his trust
    Laurent Goutard, Société générale, Cultures Services magazine n°1, 2012
    Expert advice France, the dark horse of service culture? A look back at ten years of transformation

    France, the dark horse of service culture? A look back at ten years of transformation

    9 September, 2016, By nicolas longo

    By Benoît Meyronin, founding associate of the Academie du Service and professor at Grenoble Ecole de Management A few years ago, I had occasion to point out the mistaken belief … (More…)

    Testimonials The service vision of Florence Desert, Chief Customer Experience Officer, Air France

    The service vision of Florence Desert, Chief Customer Experience Officer, Air France

    31 August, 2016, By nicolas longo

    Also discover this article on our French blog. Thirty years at the service of customers Florence Désert has celebrated her 30th year at Air France. In a career that has … (More…)

    Expert advice Thierry

    10 trends to address if you want to succeed in 2016

    2 May, 2016, By Blog Culture Service

    Thierry Spencer is the author of Sensduclient.com, one of the most famous French-speaking blogs about customer service.. Sensduclient.com displays over 650 articles and interviews of professionals and counts more than … (More…)

    Expert notes

    France, the dark horse of service culture? A look back at ten years of transformation

    France, the dark horse of service culture? A look back at ten years of transformation

    Thierry

    10 trends to address if you want to succeed in 2016

    foule

    Service Culture: a strong lever of Differentiation

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    Luxury codes in customer relations, in search of emotion

    Mettre-le-client-et-le-collaborateur-au-cœur-des-préoccupations-ça-rapporte-

    The warm welcome of hospitality

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