One of our main pillars is the image of the customer advisor, which remains strong because it implies being close and available to the client and worthy of his trust
The human factor is and will remain the number one lever for services !
Damien Verdier, Sodexo, Cultures Services magazine n°8, 2013
Our customer experience is also about customisation
Olivier DE MENDEZ, Starbucks, Cultures Services magazine n°11, 2014
In the banking world, which will make the difference tomorrow is about the relationship, and the ability to create a more efficient service relationship and added value.