Academie du service

The blog


  • All quotes

    One of our main pillars is the image of the customer advisor, which remains strong because it implies being close and available to the client and worthy of his trust

    Laurent Goutard, Société générale, Cultures Services magazine n°1, 2012

    The human factor is and will remain the number one lever for services !

    Damien Verdier, Sodexo, Cultures Services magazine n°8, 2013

    Our customer experience is also about customisation

    Olivier DE MENDEZ, Starbucks, Cultures Services magazine n°11, 2014

    In the banking world, which will make the difference tomorrow is about the relationship, and the ability to create a more efficient service relationship and added value.

    Sébastien Heitz, Société Générale , Cultures Services magazine n°11, october 2014